FAQ

We make the best effort to process orders within one business day. For an estimate of shipping times, please reference the times below:

Shipping and Delivery days for all methods of shipping are Monday – Friday, excluding federal holidays. If your order is completed before 9am (CT) it will be shipped the same day. Orders placed after 9am (CT) will ship the next shipping day.

When your order ships, you’ll receive an email confirmation with the tracking number(s) and estimated delivery date(s). You can also Track Your Order to see all order updates.

When an order is shipped, we’ll update your account to show the tracking number(s) for an order, and send you an email with the shipping and tracking information. Using the tracking number(s) provided, you can either click on the tracking numbers themselves or enter the tracking number(s) into the chosen carrier’s website (FedEx or USPS) to follow the path of your order from our warehouse to your destination. You can also Track Your Order to see all order updates.

Yes – JanSport.com charges a $5 flat fee for standard shipping on all orders $49.99 and under.

JanSport.com accepts Visa, Visa Debit, MasterCard, AMEX, Discover, PayPal, Klarna, and JanSport gift cards. We do not accept checks, cash, or credit vouchers. All cards that do not participate in the verification process will not be accepted. “VF Outdoor” may appear on your credit card statement when payments are finalized—this should be expected.

Does the address you typed match the address on file with the credit card company? If you still encounter a problem after you’ve verified that the address matches, please call our Customer Center at 1-855-818-5966 for further assistance.

Verify that you entered the promotion code number exactly as shown, without spaces and using the correct capitalization. If problems persist, please refer to the terms and conditions associated with the promotion code.

What Is the JanSport Price Adjustment Policy?

If you grab something from JanSport.com and the JanSport listed price (pre-tax) drops within the next 14 days, we’ve got your back. We’ll match our lower price—as long as it’s in stock, the exact same item (same style, color, and size), and still available on our site or in-store (as applicable).

How to Request a Price Adjustment

To request a price adjustment, contact us within 14 days of your JanSport.com purchase. Provide a copy of your purchase receipt, showing the item purchased, order number, the date of purchase and the purchase price. We’ll check that your item qualifies for a price adjustment (see Terms & Conditions below) and if it does, we’ll refund you the difference.

Terms & Conditions

Price adjustments are limited to digital (JanSport.com) purchases only. Price adjustment only applies to purchase price of the JanSport item and excludes shipping rates (for digital purchases) or sales tax. All product, website or store information used for verification must be current, active, and not contain any pricing errors. No price adjustment will be made once 14-day period from date of purchase has expired or in the event of violation of these Terms & Conditions, fraud, or error. Maximum of two (2) price adjustment refunds per customer per calendar month.

The price adjustment does not apply to the following:

• BOGO (buy one, get one) promotions, sitewide promotions, final sales, merchandise exchanges or returns, promo codes rebates, gifts with purchase, loyalty programs, credit rewards, coupons, birthday offers.
• Custom products, out-of-stock styles, or products subject to backorders or pre-orders.
• Products imported from outside the United States
• Products purchased other than at JanSport.com.
• Products discounted by JanSport as a consumer courtesy, obtained in a manner not intended by JanSport, or that are otherwise limited for future use only
• If verified for a price adjustment, the difference will be refunded to the original form of payment. Allow 3 – 5 business days from submission for refund to be credited, if price adjustment is verified by JanSport.
• If not verified for a price adjustment, consumer will not be notified.
• Price adjustment policy applies only to purchases made for personal use.
• Only one price adjustment per product.
• Additional restrictions and exclusions may apply, including without limitation our terms of sale, and product and return policies.
• Valid only in the U.S. Void where prohibited.
• Not available to VF Corporation employees, including store associates.
• Verification decisions are in JanSport’s sole discretion on an individual, case-by-case basis. JanSport’s decisions are final and binding.
• Price adjustments are offered by JanSport as a consumer courtesy. JanSport reserves the right to refuse price adjustments, and/or cancel or modify these terms at any time.

Sometimes credit/debit card statements contain two transactions, but this is only a temporary scenario. When a purchase is made, an authorization charge is placed on credit/debit cards which temporarily hold funds on an account. This is not actually a charge on your card. Once the order has been shipped, this authorization becomes an approval and charges your account. The authorization is released at a maximum of 72 hours from the time of order.

For your own protection and security, JanSport.com may pre-authorize $1 to verify your billing address and credit/debit card information. Upon successful pre-authorization, we’ll authorize the full amount of your purchase (plus any applicable sales tax and shipping fees). If this $1 pre-authorization fails, JanSport.com will not authorize the full amount of your purchase. This $1 pre-authorization will drop off from your account within 2-3 business days (depending on your financial institution). We will collect payment or charge your debit/credit card only when the order is shipped.

Taxes that appear on your online order are approximate. The actual taxes charged to your credit card will reflect the applicable state and local sales tax, and will be calculated when your order is shipped.

Please contact JanSport customer service with any questions or concerns.

Learn more about the JanSport.comreturn policy.

To cancel a JanSport order, please contact customer service.